Internal Comments for Conversation

Internal Comments for Conversation

Internal Comments for Enhanced Team Collaboration in LANA Software


With this latest LANA Software update, the Internal Comments feature allows users to add private notes within conversations, boosting collaboration and communication while keeping discussions internal.


The Internal Comments feature in LANA Software allows users to add private, internal notes within conversations. This feature enhances collaboration and communication among team members, keeping comments hidden from contacts.


How to Use Internal Comments:

Adding Internal Comments:

  1. Within a conversation, click on the Internal Comment option in the composer.
  2. Type your comment and, if needed, tag users by typing @ followed by their name.
  3. Click Send to post the comment, visible only to internal users.

Filtering Internal Comments:

  • Mentions of Me Filter: To view conversations where you’ve been mentioned, apply the Mentions of Me filter. You can also filter by conversations mentioning a specific user.
  • Internal Comments Filter: To view all internal comments within a conversation, select the Internal Comments filter.


Managing Notifications:

Ensure your notification settings are enabled to receive alerts for mentions or updates in relevant conversations.

  1. Go to Settings > My Profile > Notifications in LANA Software.
  2. Enable notifications for mentions and conversation updates to stay informed.

    • Related Articles

    • Internal Comments for Conversation

      Internal Comments for Enhanced Team Collaboration in LANA Software With this latest LANA Software update, the Internal Comments feature allows users to add private notes within conversations, boosting collaboration and communication while keeping ...

    • List of Workflow Actions

      Within the Workflow Builder, you can add multiple actions to fire off in a series based on one or more triggers. Click the + icon anywhere in the Workflow to add an action. Below is a complete list of available actions: External Communications Send ...

    • Conversations Overview

      In this tutorial, we’ll provide a review of the Conversations section of your menu. Read on to learn how to navigate through this section. Step 1: Accessing Your Messages. Click into your Conversations inbox. In the first column on the left, you’ll ...

    • Social Planner Analytics Update

      Social Planner Analytics Update We’re thrilled to introduce enhanced analytics for your Facebook and Instagram accounts in our latest platform update! Now, you can gain deeper insights into your social media performance across various key metrics. ...

    • New Feature: Choose Your Sending Number for SMS Messages in LANA Software Conversations

      New Update: Selecting a Phone Number for SMS Messages in LANA Software Conversations This update introduces more control over selecting phone numbers when sending SMS messages in LANA Software’s Conversations module. You can now choose the most ...