New Feature: Choose Your Sending Number for SMS Messages in LANA Software Conversations
New Update: Selecting a Phone Number for SMS Messages in LANA Software Conversations
This update introduces more control over selecting phone numbers when sending SMS messages in LANA
Software’s Conversations module. You can now choose the most relevant number for each message, making your communications more efficient and tailored.
Covered in This Article:
- How to select a phone number for SMS
- Role-based access to phone numbers
How to Select a Phone Number for SMS
Open the Conversations Module: Go to the Conversations module and select the SMS tab in the message composer to begin composing your message.
Choose a “From” Number: Click on the From number dropdown to see available numbers.
- By default, the last used number for the contact will be selected.
- Each number displays a friendly name, assigned user, and tags indicating whether it’s the default number or the last used number.
- If no previous conversation exists, the default number is pre-selected.
Choose a “To” Number:
- If the contact has multiple numbers, use the dropdown next to the To field to select the correct recipient number.
- If no previous conversation exists, the primary contact number will be selected by default.
Related Articles
Manage Multiple Facebook Pages with LANA Software's New Integration Feature
Connect Multiple Facebook Pages to Your LANA Software Account We’re excited to announce one of our most highly anticipated integration features: connecting multiple Facebook pages within your LANA Software account! This powerful update lets you ...How to Use SMS and Phone Number Validation
LANA may have SMS validation enabled, allowing the system to check phone numbers for you at the time of SMS sending. If activated, LANA will check Twilio Lookup (which charges per lookup) to see if the number is a landline and then LANA won’t send ...Conversations Overview
In this tutorial, we’ll provide a review of the Conversations section of your menu. Read on to learn how to navigate through this section. Step 1: Accessing Your Messages. Click into your Conversations inbox. In the first column on the left, you’ll ...Bulk Actions - SMS
Using the Bulk Actions features in your Contacts/Smart Lists section, you can perform multiple one-off actions to selected or all contacts. Here’s how to send contacts a one-off SMS using the bulk action feature: NOTE: You must have an outbound phone ...Lead Duplicate Contact Feature
Client who have Jobs Management Software usually encounters an issue with a duplicate contact. However, allowing duplicate contact on LANA is a must because most of the time they will create multiple quotes or job for an existing contact. LANA will ...