Bulk Actions - Merge Duplicate Contacts

Bulk Actions - Merge Duplicate Contacts



Using the Bulk Actions features in your Contacts/Smart Lists section, you can perform multiple one-off actions to selected or all contacts. Here’s how to merge duplicate contacts using the bulk action feature:

Step 1: Choose Your Contacts 

  • Navigate to your contacts.
  • Check the box to select contact records. (You can choose 2-10 contacts for this specific action.)



Step 2: Choose Your Action

  • Choose the icon for “Merge Duplicate Contacts”
  • This will open a pop-up for you to select what information to maintain and overwrite between the contacts. The “Master Record” will be the maintained, default record.
  • Type CONFIRM and click “Resolve” in the bottom right corner to confirm these updates.


NOTE: If you cannot see the merge option, please contact your LANA admin regarding your permissions

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