Workflow Builder: Pick an Email Sender Domain for Each Workflow

11 September 2026

Overview

Workflow Settings now has a Sender domain dropdown under Sender details. Pick any verified dedicated domain on the sub-account and every email action in that workflow sends from it, the same way domain selection already works in Email Campaigns. If the sub-account has no dedicated domains configured, the dropdown doesn't appear.

Prerequisites

To use this feature, you will need:

LANA platform

Steps

Step One

Add and verify your domain under Email Services > Dedicated Domains.

Step Two

Open the workflow > go to Settings > and pick the domain under Sender domain.

Step Three

Set a From name and From email, then save. Every email action in the workflow inherits it.

All Domains

All domains: Enter the sender name and email prefix, such as 'marketing'. Emails continue to send across configured domains using weighted distribution configured in your account.

Specific Domain

Specific domain: Select a domain and enter the email prefix. For example, marketing with example.com sends as marketing@example.com.

If you enter a full sender email on a different domain. In that case, the sender email overrides the selected domain and a Sender domain mismatch warning appears because mismatched domains may affect deliverability. Sender details set inside an individual email action take final preference over the workflow-level settings.

Troubleshooting

Only verified domains from Email Services show up in the dropdown.
Sender details on an email action override what the workflow settings have, including the domain.
Email headers configured in your dedicated email settings take priority over the ones in workflow settings.

Support

Reach out to Support@lana.software for all support related enquiries

Reach out to Accounts@lana.software for all accounts related enquiries