Currency: USD (unless otherwise stated)
Important: Usage rates are based on charges from our telecommunications providers (including Twilio where applicable) and may change from time to time. Any pricing changes will be communicated where required.
Version: 1.1
Effective Date: Jun 25, 2026 12:00 AM
LANA operates on a prepaid Pay-As-You-Go (PAYG) wallet.
Rather than paying for fixed usage each month, you simply add funds to your wallet and are charged only for the services you use.
Every eligible activity, such as sending an SMS, making a phone call, purchasing a phone number, or sending emails, is automatically deducted from your wallet balance.
This means:
• You only pay for what you use.
• There are no minimum monthly usage commitments.
• You can monitor all wallet transactions through your account.
• LANA stores up to three (3) months of detailed Wallet Transaction History.
• Auto Top-Up is required to maintain a positive wallet balance and ensure uninterrupted service.
Whenever you use a communication service through LANA, a small charge is deducted from your wallet.
Examples include:
• Sending SMS messages
• Receiving SMS replies
• Making or receiving phone calls
• Recording calls
• Creating call transcripts
• Sending emails
• Purchasing or porting phone numbers
Each charge is recorded in your Wallet Transaction History, allowing you to clearly identify how your usage costs are calculated.
SMS and MMS are charged each time a message is sent or received.
SMS pricing is calculated per message segment.
A standard SMS contains up to 160 characters. Messages longer than one SMS are automatically split into multiple segments by the carrier. Each additional segment contains up to 152 characters due to SMS encoding standards, and each segment is billed separately.
Example:
500, single segment outbound SMS = $25.75 USD
120 inbound SMS = $0.90 USD
Calls are billed per minute. Optional features such as call recording, transcription, and recording storage are charged only when used.
Example:
12-minute call = $0.288 USD
One-Time Charges:
Example:
8,000 emails:
• First 5,000 included
• Remaining 3,000 = $2.23 USD
Single segment Outbound SMS: 850 = $43.78
Inbound SMS: 140 = $1.05
Outbound Calls: 240 minutes = $5.76
Call Recordings: 80 = $0.21
Email Usage: 7,500 emails = $1.86
Estimated Monthly Usage Total: $52.66 USD
• LANA operates using a prepaid PAYG wallet.
• Usage charges are deducted automatically as services are used.
• Auto Top-Up is required to maintain a positive wallet balance and ensure uninterrupted service.
• Wallet balances are refundable in accordance with the LANA Platform Terms.
• Prices may change if supplier or carrier costs are updated. Where applicable, clients will be notified.
All prices are exclusive of GST.
Where applicable, GST will be added in accordance with Australian taxation law.
Clients are responsible for applicable taxes unless otherwise agreed in writing.
1. Estimate SMS volume.
2. Estimate inbound and outbound call minutes.
3. Estimate email usage.
4. Apply the pricing.
5. Convert USD to AUD if applicable.
6. Top up your wallet before campaigns commence.
Why is my wallet balance decreasing?
Your wallet is automatically charged whenever you use billable communication services.
Can I see what caused each charge?
Yes. Wallet Transaction History records every deduction and retains up to three (3) months of history.
What happens if my wallet reaches zero?
Services may pause until funds are added. Auto Top-Up helps avoid interruptions.
Are there monthly minimums?
No. You only pay for what you use.
Can prices change?
Yes. Clients will be notified where applicable.